terms.
terms.
Updated October 2026.
the short version.
the short version.
You pick off the menu. You pay a flat price. We build it and hand it over.
You pick off the menu. You pay a flat price. We build it and hand it over.
what you’re buying.
what you’re buying.
The packages, add-ons, and support described on the menu on the day you buy. The scope is fixed.
Add-ons can be bought at any time by anyone who has already bought a core package.
Anything off the menu is separate work, quoted separately.
The packages, add-ons, and support described on the menu on the day you buy. The scope is fixed.
Add-ons can be bought at any time by anyone who has already bought a core package.
Anything off the menu is separate work, quoted separately.
price and payment.
price and payment.
Prices are flat and listed on the site. No surprise line items.
Ongoing support is billed monthly with a 6-month minimum. Office hours are free with any core package and $49/mo without one.
Payment is due in full at checkout.
After the 6-month minimum, ongoing support goes month to month, and you can cancel anytime with 30 days’ notice. Office hours are month to month, and you can cancel anytime. To cancel either one, email office@please-advise.us.
Prices are flat and listed on the site. No surprise line items.
Ongoing support is billed monthly with a 6-month minimum. Office hours are free with any core package and $49/mo without one.
Payment is due in full at checkout.
After the 6-month minimum, ongoing support goes month to month, and you can cancel anytime with 30 days’ notice. Office hours are month to month, and you can cancel anytime. To cancel either one, email office@please-advise.us.
your part.
your part.
Your intake, your existing files and logins, and timely answers. We can’t start building until the intake is in.
If we’re waiting on your intake or your notes for more than 30 days, we’ll pause the project and set new dates when you’re back. No penalty. We just can’t hold the spot.
Your intake, your existing files and logins, and timely answers. We can’t start building until the intake is in.
If we’re waiting on your intake or your notes for more than 30 days, we’ll pause the project and set new dates when you’re back. No penalty. We just can’t hold the spot.
revisions.
revisions.
One round of notes is included. Gather everything into one list.
Want more changes after that round? Happy to. We’ll quote a flat price before we start.
One round of notes is included. Gather everything into one list.
Want more changes after that round? Happy to. We’ll quote a flat price before we start.
timeline.
timeline.
Most projects take 4 to 6 weeks from when your intake is in. You’ll get your dates in your welcome email.
Most projects take 4 to 6 weeks from when your intake is in. You’ll get your dates in your welcome email.
who owns what.
who owns what.
Once we deliver your final files, they’re yours. Concepts you didn’t pick stay with us.
We may show the finished work in our portfolio and on social. If you’d rather we didn’t, tell us and we won’t.
Once we deliver your final files, they’re yours. Concepts you didn’t pick stay with us.
We may show the finished work in our portfolio and on social. If you’d rather we didn’t, tell us and we won’t.
refunds and cancelling.
refunds and cancelling.
Changed your mind? You get a full refund within 7 days of paying, as long as you haven’t sent in your intake. Once the intake is in, we’ve started, and payments aren’t refundable.
Monthly support isn’t refunded for months already billed.
Changed your mind? You get a full refund within 7 days of paying, as long as you haven’t sent in your intake. Once the intake is in, we’ve started, and payments aren’t refundable.
Monthly support isn’t refunded for months already billed.
how we use AI.
how we use AI.
We use AI tools to move faster. Logos and identity are original work by a human designer.
We use AI tools to move faster. Logos and identity are original work by a human designer.